Return & Refund Policy

Last Updated: June 2026

At Haggie Family Shop, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, items must meet the following conditions:

• Unused, unworn, and in their original condition

• Returned in the original packaging

• Include all tags, accessories, manuals, and components

• Accompanied by proof of purchase or order confirmation

To initiate a return, please contact our support team at:

familyhelp@haggiefamilyshop.com

Please include your order number and the reason for your return request.

Returns sent without prior authorization may be refused and returned to the sender.

---

Return Authorization & Shipping

Once your return request is reviewed and approved, we will provide detailed return instructions.

Depending on the nature of the return, customers may be responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was received

• The item was defective upon arrival

For approved defective, damaged, or incorrect items, Haggie Family Shop will provide a prepaid return shipping label where applicable.

---

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, missing parts, or differs from what was ordered, contact us within 7 days of delivery at:

familyhelp@haggiefamilyshop.com

To expedite resolution, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

We will promptly review your claim and provide a replacement, refund, or alternative resolution as appropriate.

---

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Gift cards

• Downloadable digital products

• Perishable goods

• Opened beauty, personal care, hygiene, or wellness products

• Products that have been used, altered, or damaged after delivery

• Clearance, final sale, or marked non-returnable items

If you are unsure whether your item qualifies for return, please contact our support team before placing your order.

---

Exchanges

We currently do not process direct exchanges.

If you would like a different item, size, color, or model, please request a return for the original item and place a new order once your return has been approved.

---

European Union Customers

For orders delivered to countries within the European Union, customers have the right to cancel or return eligible purchases within 14 days of receiving the goods without providing a reason.

Returned items must remain unused, in original condition, and include original packaging and proof of purchase.

---

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing typically occurs within 5–10 business days

• Your financial institution may require additional time to post the refund to your account

Original shipping charges are non-refundable unless the return results from our error or a defective product.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:

familyhelp@haggiefamilyshop.com

---

Order Cancellations

Orders may be canceled before they enter processing or fulfillment.

Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation and will instead be subject to our standard return policy.

---

Contact Us

For any questions regarding returns, refunds, exchanges, or order issues, please contact:

Haggie Family Shop
Email: familyhelp@haggiefamilyshop.com
Website: https://haggiefamilyshop.com

We are committed to providing a fair, transparent, and customer-focused shopping experience for every family we serve.